Live Chat Hours Everyday 8AM to 11PM Eastern
Contact us now via with Live Chat available everyday until 11:00 PM Eastern Time
With Live Chat we can assist you with all aspects of sales and customer service
including pre-purchase questions, order status, support and returns.


Email Us
Email Us Click Here To Create A Sales and Support Ticket



Phone: (800) 284-6097 Customer Service Ext. 204

Phone Hours Monday - Friday 9:00am - 5:00pm US Eastern Time Zone

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
Do you offer Trade Discounts for Contractors, Builders, Decorators and Designers?
When will my order ship?

Check-Out Questions
International Shipping
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Visual Comfort Pre News Document
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?